Terms of Service

Welcome to Hairgrow Australia. These Terms of Service govern your access to and use of our website, online store, products, content, and related services.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About Hairgrow Australia

Hairgrow Australia operates an online retail store offering hair-care and hair-related products to customers in Australia.

Throughout these Terms, the words "Hair Grow Australia", "we", "us", and "our" refer to Hair Grow Australia. The words "you" and "your" refer to any person accessing our website or purchasing our products.

2. Using Our Website

You agree to use our website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website.

You must not:

• Use the website for unlawful or fraudulent purposes.
• Attempt to gain unauthorised access to our systems or accounts.
• Interfere with the website or its security features.
• Copy, reproduce, modify, or commercially exploit our website content without permission.
• Use automated systems to scrape, collect, or reproduce website content without our written permission.
• Upload or transmit harmful software, viruses, or other malicious material.

We may restrict or suspend access to our website if we reasonably believe these Terms have been breached.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, ingredients, availability, and other information displayed on our website are accurate and current.

However, colours and product appearances may vary depending on your device or screen.

Packaging may also change from time to time. The product you receive may therefore differ slightly from images shown on our website.

We reserve the right to correct errors, update information, or change product availability without prior notice.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send you an order confirmation. An order is not necessarily accepted simply because you receive an automated confirmation email.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable.
• There is an obvious pricing or product-description error.
• We suspect fraudulent or unauthorised activity.
• An order appears to have been placed for an inappropriate or unlawful purpose.
• We are unable to process the payment.

If we cancel an order after payment has been received, we will arrange a refund of the amount paid for the cancelled products.

5. Prices and Payments

All prices displayed on our website are in Australian dollars (AUD), unless otherwise stated.

Prices may change at any time. A price change will not affect an order that has already been accepted by us.

You agree to provide accurate and complete payment and billing information when placing an order.

Payments are processed through the payment methods made available at checkout. We do not store your complete payment-card details where payment processing is handled by an external payment provider.

6. Shipping and Delivery

We aim to dispatch orders within the timeframe stated on our website or communicated to you.

Delivery times are estimates and may vary due to factors outside our reasonable control, including courier delays, weather, public holidays, incorrect delivery information, or other circumstances affecting transportation.

You are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply.

7. Returns, Refunds and Consumer Guarantees

Our returns and refund practices are explained in our Refund & Returns Policy.

Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law (ACL) where those rights cannot legally be excluded.

Where a product has a problem covered by the Australian Consumer Law, you may be entitled to a repair, replacement, refund, or another remedy depending on the circumstances.

For more information, please see our Refund & Returns Policy.

8. Product Use and Health Information

Our website may contain information about hair care, hair growth, ingredients, product use, and general wellness.

This information is provided for general educational purposes and should not be considered medical advice, diagnosis, or treatment.

You should carefully read product packaging, labels, warnings, directions, and other instructions before using any product.

If you have a medical condition, take medication, are pregnant or breastfeeding, or have concerns about hair loss or another health issue, speak with an appropriately qualified healthcare professional before using a product where appropriate.

Do not use a product in a manner inconsistent with its instructions.

9. Your Account

Some features of our website may require you to create an account.

You are responsible for keeping your login information secure and for activities carried out through your account.

You agree to provide accurate information and to update your account details when necessary.

If you believe your account has been accessed without your permission, please contact us promptly.

We may suspend or terminate an account where we reasonably believe that it has been used fraudulently, unlawfully, or in breach of these Terms.

10. Intellectual Property

Unless otherwise stated, the content appearing on our website, including text, photographs, graphics, logos, product descriptions, designs, videos, and other materials, belongs to Hairgrow Australia or is used with appropriate permission.

You may view and use our website for personal, non-commercial purposes.

You must not reproduce, redistribute, modify, publish, sell, or commercially exploit our content without our prior written permission.

Nothing in these Terms transfers ownership of our intellectual property to you.

11. Customer Reviews and User Content

If you submit a review, photograph, testimonial, comment, or other material to us, you confirm that you have the right to provide that content.

By submitting content to us, you grant Hairgrow Australia permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

You should not submit content that:

• Is unlawful or misleading.
• Infringes another person's intellectual property or privacy rights.
• Contains abusive, threatening, or defamatory material.
• Contains malicious software.
• Is misleading about your experience with our products.

We reserve the right to remove or decline to publish content that does not comply with these requirements.

12. Third-Party Services and Links

Our website may use or link to third-party services, websites, payment providers, delivery services, social-media platforms, or other external services.

Third-party services operate according to their own terms and privacy policies.

We are not responsible for the content, availability, security, or practices of third-party websites or services that we do not control.

13. Promotions and Discounts

From time to time, we may offer discounts, promotional codes, special offers, bundles, or other promotions.

Unless otherwise stated, promotional offers:

• Cannot be exchanged for cash.
• May be subject to additional conditions.
• May have expiry dates or usage limits.
• May not be combined with other offers.

We reserve the right to withdraw or modify a promotion where permitted by law.

14. Website Availability

We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted access.

The website may occasionally be unavailable because of maintenance, updates, technical problems, third-party services, or circumstances outside our reasonable control.

We may modify, suspend, or discontinue parts of the website where reasonably necessary.

15. Disclaimer

To the maximum extent permitted by law, information on our website is provided on an "as available" basis.

We do not guarantee that every piece of website information will always be complete, current, or free from errors.

Nothing in these Terms excludes any guarantee, condition, right, or remedy that cannot legally be excluded under Australian law.

16. Limitation of Liability

To the extent permitted by law, Hairgrow Australia will not be responsible for losses arising from your misuse of our website, unauthorised access to your account, or circumstances outside our reasonable control.

However, nothing in these Terms excludes or limits liability where doing so would be unlawful, including rights and remedies that consumers have under the Australian Consumer Law.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or legal requirements.

When we make changes, we will update the "Last updated" date displayed at the beginning of this page.

Your continued use of our website after updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by law.

19. Governing Law

These Terms are governed by the laws applicable in Australia.

Nothing in these Terms prevents you from exercising rights or remedies available to you under applicable Australian consumer protection laws.

20. Contact Us

If you have questions about these Terms of Service, your order, or our website, please contact Hairgrow Australia through the contact details provided on our website.

We are happy to assist with questions regarding orders, products, returns, delivery, and other customer-service matters.

Hairgrow Australia

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