Shipping Policy

At Hairgrow Australia, we aim to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains how we process orders, shipping options, tracking, delivery delays, and international shipments.

1. Shipping Locations

Hairgrow Australia ships orders within Australia.

Where international shipping is available, eligible destinations and shipping options will be displayed at checkout.

Shipping availability may vary depending on the destination, carrier restrictions, customs requirements, and applicable laws.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed on weekends or Australian public holidays.

During busy periods, promotions, product launches, or periods of unusually high order volume, processing times may take longer.

We appreciate your patience during these periods.

3. Delivery Times

Delivery times depend on your location, shipping method, and the delivery provider.

Any delivery timeframe provided at checkout is an estimated delivery timeframe and is not a guaranteed delivery date unless expressly stated otherwise.

Delivery may take longer due to circumstances outside our reasonable control, including:

• Courier or postal delays

• Severe weather

• Public holidays

• Peak shopping periods

• Remote-area delivery

• Incorrect or incomplete delivery information

• Customs processing

• Transport disruptions

• Other circumstances outside our reasonable control

4. Shipping Options and Costs

Available shipping methods and applicable shipping charges will be displayed during checkout.

Where we offer free shipping, the applicable order and destination requirements will be shown on our website or during checkout.

Unless otherwise stated, free shipping applies to standard delivery only.

Express shipping may be available for an additional fee depending on your location.

5. Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched and processed by the carrier.

Please allow 24–48 hours for tracking information to become active after dispatch.

If you have not received tracking information or require assistance locating your order, please contact our customer support team with your order number.

6. Delivery Address

Please carefully check your delivery details before completing your purchase.

This includes your:

• Full name

• Street address

• Suburb

• State

• Postcode

• Contact information

Once an order has been processed or dispatched, we may not be able to change the delivery address.

If you notice an error in your delivery address, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that changes can be made after processing.

7. Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us.

We may ask for your order number and tracking information so that we can investigate the delivery with the relevant carrier.

Please note that carrier investigations may take additional time to complete.

8. Lost Parcels

If your parcel appears to have been lost during delivery, please contact us before placing a new order.

We will review the tracking information and, where appropriate, work with the relevant delivery provider to investigate the shipment.

Nothing in this policy is intended to exclude or limit your rights under the Australian Consumer Law.

9. Damaged Orders

If your order arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide photographs showing:

• The damaged product

• The outer packaging

• The shipping label

• Any visible damage

We may use this information when communicating with the delivery provider or assessing the appropriate resolution.

Your rights under Australian Consumer Law are not affected by this process.

10. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us with your order number and details of the issue.

Where appropriate, we will arrange a replacement, refund, or other suitable resolution.

11. International Shipping

Where international shipping is available, customers are responsible for ensuring that the products they order can legally be imported into their destination country.

International orders may be subject to additional charges, including:

• Customs duties

• Import taxes

• Local taxes

• Customs clearance fees

• Brokerage fees

• Other charges imposed by the destination country

These charges are generally the responsibility of the customer unless otherwise stated at checkout.

Hairgrow Australia does not control the customs policies or import requirements of other countries.

12. Customs Delays and Restrictions

International orders may be delayed by customs authorities.

We cannot guarantee how long customs clearance will take.

If an order is refused, held, returned, or otherwise affected because of destination-country import requirements, customs regulations, or restrictions, we will work with the customer and delivery provider where reasonably possible.

13. Safe Place Delivery

Where the delivery provider offers a safe-place or authority-to-leave option, parcels may be left at the location authorised by the customer.

Customers are responsible for providing appropriate delivery instructions and should consider using a secure delivery address.

14. Address Changes After Dispatch

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

If a parcel is returned to us because an incorrect or incomplete address was provided, we may contact you to arrange redelivery.

Additional delivery costs may apply where permitted by law.

15. Circumstances Outside Our Control

Hairgrow Australia is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Natural disasters

• Severe weather

• Courier disruptions

• Postal delays

• Government restrictions

• Customs delays

• Transport disruptions

• Strikes or industrial action

• Technical disruptions

• Other unforeseen events

Where reasonably possible, we will provide assistance and updates regarding affected orders.

16. Consumer Rights

Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

If a product is faulty, defective, damaged, incorrectly supplied, or otherwise fails to meet an applicable consumer guarantee, your legal rights remain unaffected.

17. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Hair Grow Australia
Email: hairgrowth@email.com
Website: www.hairgrowaustralia.com

Please include your order number when contacting us about an existing order so we can assist you as quickly as possible.